Last updated: 3/4/2026
1. Introduction
KindPath Care Services Pty Ltd (“we”, “us”, “our”) manages this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
Personal Information
We may collect:
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Name
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Phone number
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Email address
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Information you include in enquiries
Technical Information
We may collect:
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IP address
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Browser type and device information
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Pages visited and time spent on the site
3. How We Collect Information
We collect information when you:
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Submit a contact form
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Send an email
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Call us
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Browse our website
4. Cookies and Tracking Technologies
This website uses cookies for functionality and analytics.
Website Cookies
Website may use cookies to:
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Maintain session state
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Support website functionality
These cookies typically:
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Do not identify you personally
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Are temporary (session-based)
Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect:
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IP address (may be anonymised)
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Device and browser information
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Pages visited and interactions
This data is aggregated and does not directly identify individuals.
You can learn how Google uses data here:
https://policies.google.com/privacy
You can opt out using the Google Analytics opt-out browser add-on.
5. Sensitive Information
Sensitive information includes health information.
We:
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Only collect it when necessary for providing services
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Request that you avoid including sensitive details in initial website enquiries unless required
6. Purpose of Collection
We collect information to:
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Respond to enquiries
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Provide information about services
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Assess suitability for NDIS services
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Improve website performance and usability
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Comply with legal obligations
7. Disclosure of Information
We may disclose information to:
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Staff and authorised contractors
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IT and hosting providers
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Email and communication service providers
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Analytics providers (e.g. Google)
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Regulators where required by law
We do not sell personal information.
8. Data Storage and Security
Your information may be stored:
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On secure web hosting servers
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In email systems used to manage enquiries
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May involve overseas storage
We take reasonable steps to protect data, including:
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Secure hosting environments
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Access controls
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Regular system updates
9. Overseas Disclosure
Some services (e.g. Google Analytics, email providers) may process data overseas.
We take reasonable steps to ensure compliance with Australian privacy requirements.
10. Data Retention
We retain enquiry data only as long as necessary.
If you become a client, your data will be retained in accordance with applicable legal and NDIS record-keeping requirements.
11. Access and Correction
You may request access to or correction of your personal information.
Contact us in writing. Identification may be required.
12. Complaints
If you have a complaint, contact us first.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/
13. Updates
We may update this policy periodically. The latest version will be published on this page.
14. Contact
Email: